Terms & Conditions


These Terms and Conditions (“Terms”) between Whitehorse Luxury Travels (“Agency”) and you (including all Travelers on the same booking who share the same household) (“you,” “your,” “yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2) payment authorization until terminated in writing by you or Agency.


These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at https://whitehorseluxurytravels.com


DEFINITIONS


“Agency” means Whitehorse Luxury Travels LLC


“Booking Services” means travel reservation and booking services for Travel Services, which Agency provides to you under these Terms.


“Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share the same household under these Terms.


“Supplier” means any party who provides Travel Services to any Traveler.


“Terms” means these Terms and Conditions.


“Traveler” means you and all Travelers on the same booking who share the same household under these Terms.


“Travel Services” means travel products and services provided to you by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel under these Terms.


TRAVELERS

  • By your signature or payment authorization, you agree to these Terms, including without limitation all cancellation policies, on behalf of yourself and each Traveler on the same booking who share the same household with you.
  • You are the Lead Traveler—you represent all Travelers on the same booking who share the same household with you.
  • By your signature or payment authorization, you confirm to Agency that you have:
    • Shared these Terms with all Travelers; and
    • Obtained written confirmation that each Traveler has agreed to these Terms, which confirmations you will promptly deliver to Agency.
  • You are responsible for booking, confirming, and paying for all reservations sufficiently prior to travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.
  • You acknowledge the text of these Terms is conspicuous.
  • You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.
  • If you do not understand any part of these Terms, please contact Agency in writing to request clarification.


AGENCY

  • Agency is a travel agent who provides Booking Services (not Travel Services) to you.
  • Agency reserves the right at any time to correct errors or omissions regarding pricing or any other matters regarding your travel booking.


SUPPLIERS

  • Suppliers are independent companies who provide Travel Services to you.
  • Suppliers operate under their own terms, conditions, and management.
  • Your travel documentation identifies each Supplier responsible for providing your Travel Services.
  • By paying for Travel Services, you consent to the use of those Suppliers.
  • All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier.
  • Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with terms imposed by any Supplier with which you elect to deal, including without limitation payment of all amounts when due and compliance with Supplier’s rules and restrictions regarding availability and use of Travel Services.
  • You understand that any violation of Suppliers’ terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation results in fees or penalties to Agency, you agree to cover all such actual costs.
  • Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
  • Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency.
  • Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience, costs, loss, damage, injury, or death to Travelers or Travelers’ companions.
  • If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It might continue to provide some or all Travel Services, or it may stop operations completely.
  • Other Suppliers may, but are not required to, provide alternative Travel Services.
  • Payments to Agency immediately become the property of Suppliers, as required by law.
  • Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.
  • Agency has no special knowledge about the financial condition of Suppliers.
  • Agency has no liability for recommending a trip credit or a refund.
  • All Supplier promotions, incentives, and offers are subject to Supplier availability, which may change at any time without notice.


RATES & INCLUSIONS

  • Quoted rates are based on the precise inclusions Agency provides to you in writing.
  • Unless specifically itemized on your travel documentation, rates do not include other Travelers’ costs, fees, or taxes related to:
    • Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes, without limitation; or
    • Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal nature, without limitation.


PERSONAL INFORMATION

  • You consent to Agency and Supplier use of your personal information.
  • You understand that, as part of booking any Travel Services, certain personal information may be conveyed to third parties to accommodate your travel.
    • Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.
  • Agency has no liability regarding the distribution of your information to any Supplier or any Supplier’s failure to protect your personal information.
  • You authorize Agency to keep your personal information for as long as needed to provide Booking Services and for a reasonable period thereafter for Agency’s legal or business purposes.


RESERVATIONS & PAYMENT

  • You authorize Agency to charge your credit card, debit card, or other means of payment for all charges associated with your travel booking.
  • Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.
  • Agency payments to Suppliers will be converted at then-current exchange rates between USD and the currency in Supplier’s country.
  • All Supplier prices are subject to change, including changes based on currency exchange-rate fluctuations.
  • Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or fees relating to foreign-currency transactions.
  • A purchase of Travel Services is not complete until all deposits and other amounts due have been paid and processed and you receive a written booking confirmation.
  • If you do not make payments by their due date, Suppliers may cancel your booking in whole or part, which may result in deposits or previous payments becoming NON-REFUNDABLE.
  • You are responsible for Supplier price increases, fees, or penalties incurred as a result of your late payment. Agency has no responsibility for such price increases, fees, or penalties.
  • Agency reserves the right to cancel your booking if Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.
  • If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips (e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-REFUNDABLE FEE for that Booking Service.


CHANGES & CANCELLATIONS

  • You agree to comply with the terms and conditions of Suppliers regarding your Travel Services, and changes thereto, and you agree to pay any applicable change or cancellation fees.
  • If you change or cancel a reservation or booking, you may be subject to:
    • Agency fees of USD $50; AND
    • Supplier fees, charges, or penalties.
  • NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.
  • Hotels may not permit changes to or cancellation of reservations, subject to the terms and conditions of the hotel reservation.


NO SHOWS

  • Failure to travel or show up for any reservation or booking is considered a “no show.”
  • No show penalties will equal amounts up to the entire cost of travel, subject to terms and conditions of Supplier and Agency policies.


REFUNDS, CHARGEBACKS, AND ADJUSTMENTS

  • You will deliver to Agency in writing any claim for refund or adjustment.
  • Full details and proof of payment documentation must accompany all claims.
  • You may not be entitled to a refund if you change or cancel your travel plans after: (1) a confirmation of the booking; or (2) payment for a booking.
  • Refunds are subject to Supplier terms and conditions.
  • Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review Supplier terms and conditions.
  • You waive any right to a chargeback in case of cancellation (except for fraud), including any force majeure event (as described below).
  • If you attempt a chargeback, reverse charge, or recollection of a payment already made without Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.


ACCOMMODATIONS

  • Hotel accommodation is subject to availability at the time of reservation.
  • Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel.
  • Amenities such as air conditioning, elevators, bed size, and similar preferences are not guaranteed at all properties. In addition, even if a property has amenities such as air conditioning, elevators, restaurants, bars, fitness facilities, or pools, such amenities are not guaranteed to be operational or available during your stay.
  • Reimbursement for lack of amenities is solely the responsibility of the hotel.
  • Agency may elect to act as an intermediary, but it is not responsible for such reimbursement under any circumstances.


AIR TRAVEL

  • Most airlines consider a name-change to be a cancellation.
  • You are responsible for excess baggage fees. Travelers are responsible to confirm airline baggage allowances for all flights.
  • International flights may have different requirements than domestic flights.
  • Tickets of any kind are payable in full at the time of booking.
  • Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to Supplier terms and conditions.
  • Agency is not responsible for any loss, injury, accident, error, or omission that may occur, including without limitation schedule changes, additional expenses, delays, and cancellations due to weather conditions, equipment failure or repair, or other matters beyond Agency’s control.
  • You agree to comply with safety guidelines of all airlines and hold Agency harmless from any liability due to airline restrictions.
  • Airline pre-arranged seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees.
  • Agency cannot guarantee seats in specific locations or next to each other. Seat assignments are strictly based on availability at the time seats are being selected and paid for.
  • Airlines retain the right to change aircraft and seat assignments at any time.
  • Agency is not responsible for any changes made by airlines or any additional charges imposed by airlines for any changes to seat assignments after selection and payment.


TRAVEL INSURANCE

  • Agency strongly recommends that each Traveler purchases comprehensive travel insurance.
  • If you decline to purchase travel insurance that includes coverage for emergency and medical needs while traveling and coverage for travel delays, you assume all personal risk and financial loss if you cancel your travel or incur costs or losses during the course of travel.
  • You understand that concerns or fear of pandemics or epidemics are not a covered reason under some travel insurance policies.
  • Insurance policies may exclude coverage for pandemics and epidemics.
  • Insurance claims will only be paid for covered matters, as stated in the insurance policy.
  • You hold Agency harmless for your election not to purchase travel insurance and for any denial of any claim by any insurer for any reason.


TRAVELER CONDUCT

  • You are responsible for any damage or loss caused by any Traveler acts, errors, or omissions.
  • You are responsible for full payment for any such damage or loss directly to Supplier or provider of any Travel Services or goods or services relating thereto.
  • You indemnify Agency for all amounts of any claim made against Agency, including without limitation attorney’s fees and other legal costs, relating to Traveler acts, errors, or omissions.
  • Agency is not responsible for any costs relating to Traveler conduct, Traveler removal from any Travel Services, in whole or part, based on Traveler’s negligence, willful misconduct, or otherwise.
  • You agree not to hold Agency, its owners, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.
  • Any Authorized Party (defined below) may, in its sole discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes:
    • You are a danger to yourself or any other participant;
    • You have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party; or
    • You do not follow any rule, procedure, or instruction of an Authorized Party.
  • If you are subject to any determination of an Authorized Party described above:
    • You may be left at any location, city, port, or place any mode of transport stops;
    • You will be solely responsible for all costs relating to your subsequent subsistence, accommodation, or transportation;
    • You will forego any right to any refund, in whole or part, of any fees paid by you for any Travel Services; and
    • No Authorized Party will have any direct or indirect liability of any kind relating to Traveler’s acts, errors, or omissions.
  • “Authorized Party” means any Supplier or any of its agents, representatives, or sub-suppliers of Travel Services or goods or services related thereto, including without limitation any ship operator, ship captain, tour operator, tour director, group leader, or crew member.
  • You are solely responsible at all times for your baggage and personal items, including items acquired during your travel.


DISABILITIES & SPECIAL NEEDS

  • If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of booking.
  • If you are unable to use your own wheelchairs, mobility devices, or other medical equipment or devices, rentals may be available, potentially subject to additional charges.
  • Airlines and other Suppliers may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate.
  • If you travel with a service animal or emotional support animal, Suppliers may require advance arrangements and documentation regarding the animal’s health, training, and related factors.
  • Countries outside the United States and Canada often apply different laws, rules, regulations, standards, and accommodations for persons with disabilities or special needs.
  • Travel destinations may have limited medical facilities, limited availability of prescription medications, and limited means to accommodate your disability or special needs.
  • Please consult your health provider prior to planning or booking your travel.
  • Agency will make all reasonable efforts to request assistance or arrange for appropriate services or equipment regarding Traveler disabilities or special needs. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.


FOOD ALLERGIES

  • If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of booking.
  • If any Traveler has Food Allergies, each such Traveler:
    • Acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding your travel; and
    • Has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following your travel.
  • You will not pursue credit card “charge backs” relating to Food Allergies.


RISK ACTIVITY

  • If you engage in any activity that may involve any risk of harm to any person’s health or wellbeing, damage to property, or costs relating to such activity (collectively, “Risk Activity”), you are solely responsible for your decision to engage in, and your involvement with, any Risk Activity.
  • You assume all risks and costs relating to, and for all causes of action arising from, Risk Activity.
  • You will not pursue any cause of action against Agency relating to any Risk Activity.
  • You release Agency from all liabilities, causes of action, and claims relating to any Risk Activity.
  • Risk Activity includes without limitation any activity that could reasonably be regarded as inherently dangerous, hazardous, or otherwise having the potential to result in costs, damage to property, or injury, disability, illness, or death of any person.


TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP

  • The Transportation Security Administration (TSA) requires all airline passengers to provide:
    • Secure Flight Passenger Data (SFPD);
    • Full name as it appears on government-issued identification;
    • Date of birth;
    • Gender; and
    • Redress number (if available).
  • The name of Travelers on all reservations and travel documents must match the name as it appears on that Traveler’s government-issued identification.
  • Traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect or non-matching information.
  • Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. Agency highly recommends that Travelers check this website well before travel.
  • All U.S. citizens traveling to or from any international destination must have a valid passport, which must be valid for at least six months beyond Traveler’s date of return.
  • Travelers are responsible to confirm and obtain in advance travel documentation required by any Supplier, including without limitation requirements based on Traveler status, country of origin, destination country, and stops in any other countries.
  • Travelers are responsible to confirm and comply with up-to-date entry and exit requirements of any jurisdiction relating to Travel Services.
  • Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may be required to have additional documentation, as required by domestic or international airline Suppliers.
  • NO REFUND will be issued for any costs or losses incurred as a result of Traveler’s failure to obtain or provide travel documentation required by any Supplier.


PASSPORTS, VISAS, AND DRIVER’S LICENSES

  • You are responsible to be familiar with the laws and rules governing any travel to any country.
  • You are responsible to determine the documents needed, to acquire such documentation, and to ensure your passport is up to date and valid to enter or exit any country.
  • Agency may be able to assist you in acquiring the necessary travel documents upon your request.
  • However, Agency is not responsible or liable for your failure to hold visas or documentation or to determine the validity of your passport or any other travel document to enter or exit any country.


ENTRY REFUSAL

  • Countries may restrict entry for persons with criminal records.
  • You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record.
  • Agency does not inquire into Traveler criminal records in the interests of privacy.
  • Refusal of entry will not be a justification for cancellation of Travel Services, chargeback, or refund.


PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES

  • You are solely responsible for being aware of any restrictions related to pandemics, epidemics, and other travel advisories.
  • You warrant that you have reviewed and understand all U.S. Center for Disease Control (CDC) and U.S. Department of State travel advisories, notices, warnings, restrictions, and rules, including those regarding pandemics, epidemics, COVID-19, and other health threats.
  • You are aware that certain countries, including the United States, may require testing and quarantine upon entering the country, as well as testing and quarantine upon returning to the United States or your country of residence.
  • You understand destination countries may have limited availability of tests required for return to the United States.
  • Screening procedures and restrictions may take place at airports and in public areas.
  • Restrictions may include mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains, or other means of transport.
  • You are aware that immigration restrictions may be put in place before or during travel that could impede your ability to enter or exit your destination as planned.
  • Travelers, including U.S. Citizens, agree to refer to current CDC guidelines, country-specific guidelines, and Supplier requirements regarding health and medical testing and documentation requirements.